Reference

Open Your Account, Then Read the Rules

Your wallet, your wagers and your withdrawals all run on one set of rules, and they sit on this page in plain English. Read the short version first, then jump into whichever clause applies to you today.

bKash, Nagad, Rocket wallet rulesOne account per personMatching-name withdrawalsLaw and region checks
977bdt Open Your Account, Then Read the Rules
POLICY CONTACT

Reach 977bdt About Any Clause

Terms questions rarely need a long call. Send them to our support desk and someone who can actually read your account record will answer. Have your registered mobile number ready, because that is how we find you. Chat is the channel we answer first, email next, and both work from the same phone you use for bKash, whether you are in Chattogram or Dhaka. If your question hangs on one clause, quote the section heading and we will point you to the paragraph that applies.

Chat for account help Chat is where most terms questions land and where we answer first. Keep your registered mobile number handy so the agent can pull your account and quote the exact clause back to you.
Email for clause disputes Write to the policy desk if you disagree with a decision on a withdrawal or a closed account. Include the section heading you are questioning so the reply points to the right paragraph.
Wallet verification help If a bKash, Nagad or Rocket transfer is sitting with us, send the transaction ID through support. We check the sender name against the account holder and tell you what to correct.
DATA AND ACCESS

Check How We Hold Your Details

Everything tied to your account stays behind a password and a one-time code sent to your registered mobile number, so a fresh login on a new handset asks you to prove it is you. Cookies are used to keep a session alive and to remember that you read this page in English; we do not sell contact lists. Wallet and identity records are kept while your account is open and for the period local record-keeping rules require after it closes. Ask us to correct a detail and we will show you what we hold before anything changes, and you can request closure in writing at any point.

Details we keep

Name, mobile number and wallet records sit in your account file, used to verify withdrawals and answer support questions. We do not pass them to outside advertisers, and staff access stays limited to the team handling your case.

Cookies and sessions

Cookies keep you signed in between pages and remember your language choice on this page. Clearing them signs you out; that is the only effect you will normally notice on a standard mobile browser.

Sign-in security

Each login on a new handset asks for a one-time code sent to your registered number. If a code arrives when you did not try to sign in, message support and we shut that session down.

Retention and changes

Ask us to correct a misspelled name or swap a wallet number and we show you the stored record first. After closure we hold only what local record-keeping rules require, then delete the rest.

Questions About Our Terms

Most of what people ask us is not in the fine print at all, it is about how a rule gets applied to a real wallet. These are the questions our support desk fields most often, answered in the same words we would use on chat. If yours is not here, send it in and we will add it to the page once it comes up enough.

Yes. Ticking the box at sign-up confirms you accept the version on this page, and that version covers every deposit, wager and withdrawal you make afterwards. You can reread it any time without logging in.

No. One account per person, and it has to carry your own name and your own bKash, Nagad or Rocket number. Duplicate accounts are closed and any wallet balance tied to them is checked.

We date the page and post the updated wording here before it takes effect. Log in after a change and a short banner points you to the paragraph that moved, so nothing shifts quietly under you.

Tell support before you send the money. We ask for a matching name on purpose, so a Rocket payment from a relative's wallet will be held. Fix it first and the transfer clears without a hold.

Yes, ask us in writing from your registered mobile number or email. We close the account, settle any open balance to your own wallet, then keep only the records local rules say we must hold.

They can. Games, payment rails and even lobby sections are shown only where local law and eligible regions allow them, so what you see may differ from a friend's screen in another country.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.